Cancellations return and exchange

Exchange Information:-

Exchange accepted if customer wants to exchange the dress with different dress of similar or higher value. (We do not give free shipping for exchanged dress, however, original product is sent by customer at their own expense and if customer pays shipping charges for exchanges then only in that case we can arrange reverse pickup(100rs) and dispatch new parcel (150rs) for customer and so, Per Dress 250 Rupees shipping charges customer have to pay..) 

Free Exchange within 3 Days from the Date Of Receiving Order if There is Any Manufacturing Defect Otherwise shipping charges will Apply.
Cash On Delivery Is Available In India.

📹 Receiving Your Order
To help us serve you better in case of any shipping disputes:

Record an unboxing video and take timestamped photos within 48 hours of delivery.

If your package is damaged or appears tampered with, do not accept it. Instead, record the condition, take photos, and reach out to us immediately.

Send all proof along with your order ID to gulerijaipur@gmail.com so we can resolve the matter promptly.

🛍Order Cancellations
You can cancel your order within 24 hours of placing it.
For cancellation requests, contact us at gulerijaipur@gmail.com or call our support team at +91-9119113152, Monday to Saturday (10:00 AM to 6:00 PM).

Please note:

Orders cannot be canceled once they are in the processing or dispatch stage.

COD and prepaid orders follow the same cancellation window.

For international orders, only prepaid options are available. We accept Visa, MasterCard, American Express, PayPal, and other globally recognized methods.

⚠️ Additional Information
Due to the artisanal nature of our products and manual crafting processes, occasional delays may occur. While we strive to meet all timelines, Guleri is not legally liable for any unexpected delays in dispatch or delivery.

We deeply appreciate your trust, patience, and understanding as we bring you timeless handcrafted elegance from Guleri Jaipur.

For queries or assistance, feel free to reach out to us at: 📧 gulerijaipur@gmail.com
📞 +91-9119113152