Cancellations return and exchange

EXCHANGE & RETURN POLICY

GULERI – PLEASE READ BEFORE PLACING YOUR ORDER

At Guleri, every product is carefully checked through multiple quality-control processes before dispatch. We request all customers to read the product details, fabric information, measurements, colour and images carefully before placing an order.

🚫 NO REFUND POLICY

Guleri does NOT offer refunds for change of mind or personal preference.

Once an order has been delivered, a refund will not be provided for reasons such as:

Customer does not like the fabric/material.
Customer does not like the colour, print or design.
Customer's expectations are different from the actual product.
Customer changes their mind after receiving the order.
Customer does not want the product anymore.
Customer wants a refund instead of an exchange.

❤️ NOT HAPPY WITH YOUR PURCHASE?

Don't worry — we can help with an eligible EXCHANGE.

If you are not satisfied with your purchase for a non-defect-related reason, you may request an exchange for another available product of similar or higher value, subject to our exchange conditions.

🔄 EXCHANGE POLICY

Exchange Request Timeline

To initiate an exchange, customers must contact us within 24 hours of receiving the order. Exchange requests raised after 24 hours from the date of delivery may not be accepted.

Only ONE exchange is allowed per order.

The product must be:

✓ Unused
✓ Unwashed
✓ Unworn
✓ Unaltered
✓ In original condition
✓ With original packaging and tags, wherever applicable

Exchange Shipping Charges

Exchange shipping charges are payable by the customer:

₹100 – Reverse Pickup
₹150 – Dispatch of New Product

TOTAL EXCHANGE SHIPPING CHARGES: ₹250

The exchange will be processed after the applicable exchange charges are paid and the original product is received and verified.

⚠️ MANUFACTURING DEFECT

We take quality very seriously. However, if you receive a product with a genuine manufacturing defect, please contact us within 24 HOURS of delivery.
If customer didnt contacted before 24 hour these will no return and no refund and no exchange.

If the issue is verified as a genuine manufacturing defect, we will provide an appropriate replacement/exchange solution.

Refund is not the standard remedy. Replacement/exchange will be provided wherever possible.

📦 WRONG PRODUCT RECEIVED?

If you have received a product different from the one ordered, please contact us within 24 HOURS of delivery with clear photographs/videos.

After verification, we will arrange the appropriate replacement as per our policy.

🎨 COLOUR DIFFERENCE

We make every effort to show product colours as accurately as possible.

However, minor colour variations of approximately 6–10% can occur due to:

Photography lighting
Mobile/desktop screen settings
Screen brightness
Different displays/devices

Minor colour variation is NOT considered a manufacturing defect and does not qualify for refund or return.

🧵 MINOR TRANSIT ISSUES

Small issues such as:

Slightly loose threads
Pulled tassels
Minor thread irregularities
Small transit-related issues

may occasionally occur during transportation.

Such minor issues that do not affect the usability of the product will not qualify for a refund or return and can generally be easily fixed.

🚫 NO EXCHANGE / RETURN IF:

The product has been:

❌ Washed
❌ Worn or used
❌ Altered or stitched
❌ Cut or modified
❌ Damaged after delivery
❌ Intentionally damaged
❌ Returned without original condition/packaging

Any claim may be rejected if the product has been used, altered or damaged after delivery.

Cancellation Policy

Orders can be canceled within 24 hours of placement. After 24 hours, cancellations are no longer accepted as your items move directly into production. This policy applies to both Cash on Delivery (COD) and prepaid orders.

🔍 QUALITY CHECK

Every product at Guleri goes through multiple quality checks before dispatch.

If a customer reports a defect, the product may be inspected after it reaches us.

Any intentional damage, alteration, misuse or fraudulent claim may result in rejection of the exchange/return request.

⏰ IMPORTANT TIME LIMITS

For Manufacturing Defect:

Report within 24 hours of delivery.

For Defect Product Dispatch:

Dispatch within 24 hours of delivery after confirmation from our team.

For Exchange:

Only one exchange is permitted per order and applicable exchange shipping charges of ₹250 must be paid by the customer.

💰 REFUND – CLEAR & SIMPLE

WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND.

If you don't like the:

➡️ REFUND WILL NOT BE PROVIDED.

➡️ ELIGIBLE EXCHANGE MAY BE REQUESTED.

🤝 OUR COMMITMENT

We believe in providing genuine products at the best possible value and resolving genuine product-related issues fairly.

Before placing your order, please make sure you have read and understood our Exchange & Return Policy.

ORDER CONFIRM KARNE SE PEHLE POLICY ZAROOR PADHEIN.

By placing an order with Guleri, you acknowledge that you have read and agreed to our Exchange & Return Policy.

GULERI

Quality Checked • Carefully Packed • Customer Support

📧 gulerijaipur@gmail.com
📱 +91 91191 13152